Right2Drive Reviews

Real Stories from
Real Customers

At Right2Drive, we’ve helped over 300,000 drivers get back on the road after accidents that weren’t their fault. Our customers often tell us how quick and simple it was to get a like-for-like replacement vehicle delivered. See what they have to say about our service, the support they received, and the peace of mind it brought.

 

300,000+

Cars Delivered

Featured Reviews & Success Stories

Why Customers Trust Right2Drive

After an accident that’s not your fault, finding a quick and reliable solution matters. The last thing you need is extra stress, which is why so many Australians turn to Right2Drive. We provide practical support at a time when life feels like it has been turned upside down. Customers value our service for being dependable, efficient, and accessible at no extra cost to them.

Rather than being left stranded, drivers receive a vehicle that is similar to what they normally drive. With a fleet of 2,200 vehicles, we can find the right fit for our customers. This helps parents stick to school schedules, employees get to work on time, and daily routines continue with minimal disruption. Delivery and collection of the replacement vehicle at a location of the customer’s choice makes the experience even easier.

Another reason people place their trust in Right2Drive is the process itself. Every application is handled promptly, and our team communicates clearly at every stage. Customers know exactly what to expect, which makes a complicated situation less confusing. Having helped thousands of drivers all across Australia, Right2Drive has proven its commitment to always delivering on its promise of quick and hassle-free accident replacement vehicles to not-at-fault drivers. Our track record gives drivers confidence that they are in safe hands.

4.8

rating on
ProductReview

300,000

customers back on
the road
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Featured Reviews & Success Stories

Customers often highlight how fast, simple, and supportive our service is. Their stories show how we help them stay on top of their priorities after an accident that wasn’t their fault, whether it’s work, family, or daily commitments. Having a like-for-like replacement vehicle delivered when it’s needed most makes a real difference. Read about our customers’ experiences firsthand on Product Review and our Google Business Profile.

Why Right2Drive is Different from Traditional Car Hire

Even before using our service, it is clear how Right2Drive differs from a traditional car hire service. Traditional car hire often means paying a credit card bond and managing the booking, pick-up, and return yourself. This process can be exhausting for someone who’s already dealing with the stress of an accident that wasn’t their fault.
Right2Drive takes a different approach. Drivers who weren’t at fault don’t pay out of pocket. We recover the costs directly from the at-fault driver’s insurer. To make things even easier, we deliver and collect the vehicle at a location that suits our customers, whether that’s at home, work, or anywhere in between. The focus is on saving time and keeping daily routines running smoothly.

The fact that Right2Drive operates on a customer-focused model makes the company different from traditional car hire companies, which are known for their transactional nature and bonds.

Feature Right2Drive Traditional Hire Companies
Purpose Accident replacement cars for not-at-fault drivers. Renting for travel and other short-term uses.
Costs Costs are recovered from the at-fault driver’s insurer. Right2Drive handles the communication with the insurance company on behalf of the not-at-fault party. The customer pays rental fees and bond; recovery is not applicable.
Vehicle Type Like-for-like vehicle to ensure that the customer can continue with their daily routine with minimal disruption. Based on what is available at the showroom.
Delivery and Collection Replacement cars are delivered and picked up at customers’ chosen locations. Usually the customer’s responsibility.
Customer Experience Tailored to the customer’s experience. Standard, DIY rental process.
Apply Now Check Eligibility

What Makes Right2Drive Different?

Right2Drive is not a general car hire company. We work with a clear goal: helping drivers get back on the road after an accident they didn’t cause, with a replacement car that matches their usual vehicle and keeps daily life on track. Our service is designed to protect not-at-fault drivers from bearing expenses that aren’t theirs.

Our process is simple. Drivers check their eligibility, and if they meet the criteria, they submit their application. Our team reviews the application within 24 to 48 hours. Once an application is approved, we arrange a vehicle of the same class and handle delivery and collection, so you don’t need to worry about logistics.

From the first call to the final handover, we keep customers updated at every step so they know exactly what is happening. This makes the entire situation less stressful and gives them peace of mind when life has been disrupted.

Thousands of drivers across Australia have trusted us to get them back on the road quickly and easily, proving our commitment to providing hassle-free accident replacement vehicles.

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Frequently Asked Questions About Right2Drive

01. Is Right2Drive Legal?

Yes, Right2Drive is a legitimate accident replacement vehicle service that operates within the Australian legal framework. Courts recognise that drivers who are not at fault in accidents have a right to access comparable replacement vehicles until theirs have been repaired. Therefore, customers can feel confident knowing the service is 100% legal. The company works transparently, so customers can understand their rights and how they can avail themselves of our service.

02. Who Pays for Right2Drive?

All costs for our services are recovered from the at-fault driver’s insurers. As not-at-fault drivers in accidents, customers have zero responsibility when it comes to paying for the rented vehicles or the repair work on their cars. This policy exists to protect customers from bearing expenses that belong to the other party.

03. How Does the Right2Drive Work?

The process begins with a quick eligibility check. This can be done online by contacting the team directly. The team will ask for all the details they require to process the replacement vehicle claim. If the eligibility criteria are satisfied, the customer submits an application, which the team reviews within a 24- to 48-hour window, provided all information has been shared.

If approved, we arrange a like-for-like vehicle, have the date and time for delivery locked down, and send the necessary paperwork to the customer. After the signing formalities, one of our representatives delivers the chosen vehicle to the customer’s preferred location.

04. How Do I Call Right2Drive?

You can reach our team by calling the numbers on our website. We are happy to answer any queries you may have regarding our service, explain the entire process step by step, and check and confirm your eligibility over the phone.

05. How Does Right2Drive Help After an Accident?

After someone has been in an accident that was not their fault, they can contact the team at Right2Drive. But first, they must collect the evidence from the scene, such as photos and videos, that proves they were innocent. Eyewitness statements can also help drivers establish the veracity of their claim. With every piece of evidence collected, the person can check their eligibility and apply to request a replacement vehicle. If they receive approval from the team, a like-for-like vehicle is arranged at their convenience, which they can keep for the duration of the repairs or until a total loss settlement is received in the rare event that their vehicle is pronounced a write-off.

06. What Do Most Customers Like About Right2Drive?

Many customers have left positive reviews on the website, appreciating the promptness of Right2Drive’s service. They also value the clear and straightforward communication provided by staff. Many drivers also comment on receiving vehicles that match their own and suit their needs, keeping them going about their routine activities with little to no disruption.

Moreover, the delivery and collection of vehicles from customer-specified locations saves time and reduces effort. Customers also like that they do not have to pay for the services, which reduces stress during an already challenging time. Overall, customers appreciate the value they get from the service and that they are supported throughout the claim and post-claim process.

07. Does Right2Drive Only Operate in Australia?

In addition to serving not-at-fault drivers across Australia, we also provide services in New Zealand—specifically in Auckland, Christchurch, and surrounding areas. Our goal is the same in both countries: to help not-at-fault drivers get back on the road quickly while we handle the insurance process on their behalf.

08. What Makes Right2Drive Stand Out From Rental Companies?

Most rental companies treat drivers involved in crashes the same. They do not think that one of the two parties could be innocent, so they ask for upfront payments and security bonds from those who use their services and then leave them to manage the process on their own. That can feel punitive and unfair for someone who was not at fault for an accident.

Right2Drive takes a different approach. We charge no upfront costs, and the bill is recovered from the at-fault driver’s insurer. The replacement cars are matched as closely as possible to what customers usually drive, delivered, and even collected at the end of rental periods. This helps people continue their routines with minimal disruption. By removing the financial burden and logistical hassles, Right2Drive provides support that traditional hire companies may not offer.

09. How Satisfied Are Customers With Right2Drive Overall?

Feedback from customers is generally positive. Many say the service reduced stress during a difficult time. Independent reviews highlight quick turnaround, helpfulness of staff, and provision of vehicles that suited the customer’s needs. Drivers describe the process as extremely simple, as they were able to return to work, manage family life, and continue commitments without major delays.

Due to our focus on fairness, the company has garnered a strong reputation for trust, and reviews reflect that. They show that people feel cared for and confident despite having been in accidents.